TATA
TATA

OUR VALUE PROMISE

Optimise interactions for exceptional communication experiences across channels, enhancing customer journeys with personalised engagement at every touchpoint.

MAXIMISE BUSINESS BENEFITS WITH

  • Superior cross-channel experiences

  • Secure, reliable connectivity

  • Effortless global reach

OUR ACHIEVEMENTS

  • 1600+

    operator connections

  • 99.99%

    platform uptime

  • 190+

    countries

  • 21+

    years of expertise

Case Study

  • Improving business outcomes for Isansys with Tata Communications Kaleyra and WhatsApp API

  • Redefine customer engagement with Tata Communications Kaleyra

Overview
Solutions
Features
Awards
Customer Stories
Resources
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World-class brands need a world-class CPaaS

We are the preferred communications platform for global enterprises. We’ve built enduring relationships with the world’s biggest companies by making their businesses our business. Enhance your customer engagement and drive business success with our robust communication APIs and proprietary platform.

Tata Communications Kaleyra solutions to power your business communication

  • WhatsApp

    Engage users on a popular instant messaging platform with rich, interactive features. Retain your customers with real-time notifications and outstanding customer service experiences.

  • SMS

    Improve sales and customer satisfaction with two-way messaging. Boost engagement with instant OTPs, notifications, two-way interactions, and bulk messaging.

  • Video

    Add a personal touch to customer conversations with our programmable video solutions that offer unparalleled customisation options and guarantee top-notch security.

  • Conversational AI

    Automate your customer engagement flows with AI-based chatbots. Scale your interactions effortlessly and have personalised conversations through an intuitive interface.

  • MMS

    Make your messaging campaigns more compelling and give your customers a fully interactive experience with the ability to interact through video, audio, pictures, and more.

  • OTP

    Safeguard your customers against data breaches by verifying user logins and transactions. Earn customer trust by ensuring the highest level of security.

  • WhatsApp

    Engage users on a popular instant messaging platform with rich, interactive features. Retain your customers with real-time notifications and outstanding customer service experiences.

  • SMS

    Improve sales and customer satisfaction with two-way messaging. Boost engagement with instant OTPs, notifications, two-way interactions, and bulk messaging.

  • Video

    Add a personal touch to customer conversations with our programmable video solutions that offer unparalleled customisation options and guarantee top-notch security.

  • Conversational AI

    Automate your customer engagement flows with AI-based chatbots. Scale your interactions effortlessly and have personalised conversations through an intuitive interface.

  • MMS

    Make your messaging campaigns more compelling and give your customers a fully interactive experience with the ability to interact through video, audio, pictures, and more.

  • OTP

    Safeguard your customers against data breaches by verifying user logins and transactions. Earn customer trust by ensuring the highest level of security.

Why Tata Communications Kaleyra is the perfect CPaaS partner?

  • Contextual communication

    Seamless integration with best-in-class enterprise software enables relevant, context-aware exchanges.

  • Global reach

    Connectivity in 190+ countries, including all tier-1 US carriers, ensures you can reach customers anywhere.

  • Conversational engagement

    Interactive, real-time communication delights customers and drives engagement.

  • Security

    Experience with highly regulated sectors and compliance with regulatory standards ensures robust data protection and security.

  • Scalability

    Flexible CPaaS solutions allow you to adapt to growing business demands effortlessly.

  • Reliability

    Robust infrastructure and direct connections to global telecom carriers guarantee reliable uptime and prevent service interruptions.

  • Contextual communication

    Seamless integration with best-in-class enterprise software enables relevant, context-aware exchanges.

  • Global reach

    Connectivity in 190+ countries, including all tier-1 US carriers, ensures you can reach customers anywhere.

  • Conversational engagement

    Interactive, real-time communication delights customers and drives engagement.

  • Security

    Experience with highly regulated sectors and compliance with regulatory standards ensures robust data protection and security.

  • Scalability

    Flexible CPaaS solutions allow you to adapt to growing business demands effortlessly.

  • Reliability

    Robust infrastructure and direct connections to global telecom carriers guarantee reliable uptime and prevent service interruptions.

Awards and Recognition

  • Tata Communications recognised as a Niche Player in 2024 Gartner® Magic Quadrant™ for CPaaS

    Discover why Gartner® recognises Tata Communications for CPaaS, based on its ability to execute and completeness of vision.
    Tata

  • Tata Communications recognised as Tier One CPaaS Vendor in 2023 ROCCO Report

    In a groundbreaking achievement, Tata Communications has been recognised as a Tier One vendor in the 2023 ROCCO CPaaS Market Impact Report. This distinction marks a significant milestone for the company, as only six vendors were given this recognition that solidifies our position among the top players in the CPaaS industry.
    Tata

Customer success stories

AirAsia

Kaleyra enables aviation giant AirAsia to deliver smooth travel experiences to its customers.

Mia-Care

Isansys Lifecare India Pvt Ltd

Kaleyra helped Isansys save lives and improve patient outcomes with real-time patient updates via WhatsApp API.

AirAsia

Kaleyra enables aviation giant AirAsia to deliver smooth travel experiences to its customers.

Mia-Care

Isansys Lifecare India Pvt Ltd

Kaleyra helped Isansys save lives and improve patient outcomes with real-time patient updates via WhatsApp API.

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