InstaCC Transforms: Logistics in 3 Weeks, 110+ Nations

The customer is an integrated logistics company with around 14000+ customer service agents distributed across 200+ locations. Their quest for a seamless omnichannel communication customer service, combined with global cloud technology and that offers flexibility, led the customer to choose WebexCC powered by Tata Communications InstaCC TM . Our solution bridged 110+ countries (200+ locations) with backhaul connectivity, integrated seamlessly with CRM, and slashed time-to-market by 60%. With pioneering features and an 80% boost in call handling, it didn't just revamp operations — it transformed its customer experience, elevating satisfaction by a staggering 48%.