BFSI employees have been forced to work from home. This operational shift is here to stay and has meant that teams across BFSI enterprises are making sales calls, responding to customer queries, sharing files and accessing crucial customer information and corporate applications remotely.
For BFSI enterprises, you have your employees, partners, agents, customers and suppliers teaming up from all over the world, whenever they want, from their choice of device. This has led to enterprises needing a unified collaborative platform.
With our Remote Working Solutions, Tata Communications partners with BFSI enterprises to increase employee collaboration and productivity, enhancing customer experience, reducing your products’ time to market and optimising costs.
Challenges faced by BFSI enterprises while collaborating internally or externally with clients
As BFSI enterprises prepare to have a significant portion of their workforce working remotely, they have to be cognizant of challenges while collaborating both internally and externally.
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Ineffective collaboration
Departments within BFSI enterprises need seamless, integrated platforms to allow employees to share valuable information to the right people at the right time.![]()
Slowed down by legacy customer service
With limited customer self-service touch points, chat bots and other technologies, employees are slowed down by manual tasks that could be automated![]()
Customer expectations are changing
The ‘digital’ customer wants BFSI institutions and advisors to be available at any time, as financial urgency demands for the customers to be connected to the right people, at the right time. Not having an integrated, unified collaboration strategy can hamper the customer experience![]()
Compliance issues
Managing and administrating customer call recordings can be quite a chore, especially when required to produce compliance reporting as per the local regulations
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Ineffective collaboration
Departments within BFSI enterprises need seamless, integrated platforms to allow employees to share valuable information to the right people at the right time.![]()
Slowed down by legacy customer service
With limited customer self-service touch points, chat bots and other technologies, employees are slowed down by manual tasks that could be automated![]()
Customer expectations are changing
The ‘digital’ customer wants BFSI institutions and advisors to be available at any time, as financial urgency demands for the customers to be connected to the right people, at the right time. Not having an integrated, unified collaboration strategy can hamper the customer experience![]()
Compliance issues
Managing and administrating customer call recordings can be quite a chore, especially when required to produce compliance reporting as per the local regulations
Overcoming obstacles with Tata Communications
Facilitate a high-performing working environment – empower your workforce with our Remote Working Solutions. We help you unlock Yes Moments by equipping your employees with the tools and technologies they need to collaborate, stay productive and drive your business forward:
Easy extension of collaboration tools ensure BFSI teams can stay connected and productive from anywhere, on any device
Efficient collaboration within the workforce, across functions and geographies to increase process efficiencies
Seamless extension of operations for BPO/KPO agents, allowing them to make calls remotely and focus on the task at hand, without any concerns
Secure and seamless remote access to enterprise applications, delivering consistent user experiences from anywhere
Scalable technology infrastructure, enabling an increase in remote working with the flexibility to scale at any point
Multi-party Communication brings additional experts and relationship managers into a conference in real-time through video or voice
Customer Relationship Management Integration integrates the CRM application into the Remote Working Solution to give virtual advisors and agents access to customer information for the current transaction, as well as to up-sell and cross-sell
Ready to empower your people and unlock Yes Moments?
Tata Communications’ Remote Working Solutions integrate seamlessly with your existing infrastructure, enabling effective collaboration internally and externally with your customers. Empowered and prepared, your teams will become Champions Of Yes who unlock great digital experiences for customers, from anywhere.
Remote Working and Customer Experience Solution Supercharging BFSI
Customer Experience
Tata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touchpoints. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalised, consistent customer experiences.
Productive Collaboration
In a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate.
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Customer ExperienceTata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touchpoints. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalised, consistent customer experiences.![]()
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Productive CollaborationIn a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate.
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